WellBe Risk Management Service

Making arrangements and reservations for treatment at local hospitals
Making arrangements and reservations for treatment at local hospitals (around-the-clock service in Japanese)

In case of illness or injury, call the WellBe Alarm Center, and WellBe will:

  • Provide 24/7/365 support in Japanese.
  • Make arrangements for treatment according to symptoms and location in an affiliated hospital of WellBe selected from more than 200 Affiliated Hospitals worldwide, which healthcare quality has been assured by our own standards.
Dispatching of a medical interpreter
Dispatching of a medical interpreter

If you are located in the District with Resident Medical Support Staff, one of our staff, who work in relays around the clock, will come to the hospital you are in to provide support, including medical interpretation, in time of emergency. (The attendant service for hospitalized persons is not included.) If you are located in the District without Resident Medical Support Staff, we will dispatch our staff from the District with Resident Medical Support Staff depending on the severity of your illness or injury. (Actual transportation and accommodation costs for the dispatch shall be born by you.)

Support on reimbursement of medical expenses
Support on reimbursement of medical expenses

If you have overseas travel insurance or local medical insurance, which WellBe can handle, and your illness or injury is covered by the insurance:

  • You can entrust the insurance claim procedures to WellBe's group company.
  • You don't have to pay the treatment cost at the hospital (Cashless Service).
  • We will obtain and translate (from a local official language to Japanese) a medical certificate for you.
For treatment and hospitalization costs, which are not covered by insurance:
  • In some cases, you can use national health insurance or other insurance you currently have in Japan.
  • In such cases, we will obtain and translate (from a local official language to Japanese) a medical certificate for you.
Guarantee to pay the medical costs (deposit) for emergency hospitalization and operations
Guarantee to pay the medical costs (deposit) for emergency hospitalization and operations

Some overseas hospitals require you to pay a deposit in advance and if you fail to do so, you might not be able to receive adequate initial treatment. Call the WellBe Alarm Center first, and you will promptly receive required treatment (limited to WellBe's Affiliated Hospitals).

Support to obtain a signed surgical consent form for an operation
Support on obtaining a signed surgical consent form for an operation (contacting your family)
  • When undergoing an operation overseas, the hospital may ask you to have your family member sign a consent form for the operation and anesthesia.
    We will contact an emergency contact person you designated when subscribing our service and after explaining the situation, make arrangements to have your family member to sign the consent form.
  • For a consent form, our medical service staff will translate it into Japanese, if necessary, and give a full account of it.
Arrangements for emergency evacuation to a local hospital, Japan, Hong Kong, Thailand, or Singapore
Arrangements for emergency evacuation to a local hospital, Japan, Hong Kong, Thailand, or Singapore
  • We make arrangements for the land or air (regular or chartered flight) transportation of a patient to a medically advanced area or country (from a rural area to an urban area, from the local country to Japan, Hong Kong, Thailand, or Singapore) according to the condition of the patient.
  • We make arrangements for attendant doctor and nurse who will accompany the patient during evacuation
  • We also make arrangements for evacuation to the hospital accepting the patient.
Click here for statistics on serious medical cases.
(Japanese version)
Arrangements for repatriation and local cremation of the remains
Arrangements for repatriation and local cremation of the remains

If your employee dies abroad, we can provide the following arrangements:

  • We will obtain all required documents (from local hospitals, police, notary's office, embassy, consulate, funeral home/hall) and help you complete required procedures.
  • We will make arrangements as requested by the bereaved family (transportation of the remains to the home in Japan or to the designated place, or cremation in the local country).
  • We will introduce a funeral home in Japan if necessary.
Click here for statistics on serious medical cases.
(Japanese version)
Acquisition of a second opinion
Acquisition of a second opinion

We will guide you through the consultation in other hospitals (specialist hospital, etc) in local community.
In case there is time before an operation or in case you would like to seek opinion from Japanese doctors for a long-term treatment plan, we will introduce and arrange physician specialists in Japan to render a second opinion. (in the local country)

Affiliated Hospitals in Japan
Affiliated Hospitals in Japan

We will introduce Affiliated Hospitals in Japan to people wishing to be transferred to hospitals in Japan.

Inquiries concerning the service

Via telephonePlease contact our office near you.

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