WellBe Risk Management Service

Making arrangements and appointments for treatment at local hospitals (24/7/365 services provided in Japanese)
Making arrangements and appointments for treatment at local hospitals (24/7/365 services provided in Japanese)

In case of illness or injury, call the WellBe Alarm Center, and WellBe will:

  • Provide 24/7/365 support in Japanese.
  • Make arrangements for treatment according to symptoms and location in an affiliated hospital of WellBe selected from more than 200 Affiliated Hospitals worldwide, which healthcare quality has been assured by our own standards.
Dispatching a support staff
Dispatching a support staff

If you are located in the District with Resident Medical Support Staff, one of our staff, who work in relays around the clock, will come to the hospital you are in to provide support, including medical interpretation, in time of emergency. (The attendant service for hospitalized persons is not included.) If you are located in the District without Resident Medical Support Staff, we will dispatch our staff from the District with Resident Medical Support Staff depending on the severity of your illness or injury. (Actual transportation and accommodation costs for the dispatch shall be born by you.)

Support on reimbursement of medical expenses
Support on reimbursement of medical expenses

Cashless service will be provided when you have overseas travel insurance or local medical insurance, which WellBe can handle, and your illness or injury is covered by the insurance.

  • ・By using our cashless service, there will be no need for you to make a payment at a hospital. We will claim your medical bill to your insurance company on your behalf.
  • ・We may obtain your medical certificate on your behalf, and provide translation service on the document from local official language to Japanese as well.
  • ・By using our cashless service, there will be no need for you to make a payment at a hospital. We will claim your medical bill to your insurance company on your behalf.
  • ・We may obtain your medical certificate on your behalf.
Payment guarantee for emergency hospitalization and operations (Only for affiliated facilities)
Payment guarantee for emergency hospitalization and operations (Only for affiliated facilities)

Some overseas hospitals require you to pay a deposit in advance and if you fail to do so, you might not be able to receive adequate initial treatment. Call the WellBe Alarm Center first, and you will promptly receive required treatment (limited to WellBe's Affiliated Hospitals).

Obtaining a signed consent form for an operation (contacting your family)
Obtaining a signed consent form for an operation (contacting your family)
  • When undergoing an operation overseas, the hospital may ask you to have your family member sign a consent form for the operation and anesthesia.
    We will contact an emergency contact person you designated when subscribing our service and after explaining the situation, make arrangements to have your family member to sign the consent form.
  • For a consent form, our medical service staff will translate it into Japanese, if necessary, and give a full account of it.
Reporting your medical condition (monitoring service)
Reporting your medical condition (monitoring service)

For those who are admitted due to severe illness or injury, we may submit a report of medical condition to your company accordingly in a timely manner. ※Please note that we need to obtain consent from the patient or the family member.

Arrangements for emergency evacuation to a local hospital or overseas
Arrangements for emergency evacuation to a local hospital or overseas
  • We make arrangements of the land, sea or air (regular or chartered flight) transportation for a patient depending on the medical condition.
  • We make arrangements of attendant doctor and nurse who will accompany the patient during the evacuation.
  • We also may refer to the affiliated hospitals in Japan.
Click here for statistics on serious medical cases.
(Japanese version)
Arrangements for repatriation and local cremation of the remains
Arrangements for repatriation and local cremation of the remains

If your employee dies abroad, we can provide the following arrangements:

  • We will obtain all required documents (from local hospitals, police, notary's office, embassy, consulate, funeral home/hall) and help you complete required procedures.
  • We will make arrangements as requested by the bereaved family (transportation of the remains to the home in Japan or to the designated place, or cremation in the local country).
  • We will introduce a funeral home in Japan if necessary.
Click here for statistics on serious medical cases.
(Japanese version)
Second opinion
Second opinion

We will guide you through the consultation in other hospitals (specialist hospital, etc) in local community.
In case there is time before an operation or in case you would like to seek opinion from Japanese doctors for a long-term treatment plan, we will introduce and arrange physician specialists in Japan to render a second opinion. (in the local country)

Inquiries concerning the service

Via telephonePlease contact our office near you.

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