Emergency Response(WellBe Medic Service)
WellBe provides reliable services for sudden emergencies 24 hours a day, 365 days a year.
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Making arrangements and appointments for treatment at local hospitals (24/7/365 services provided in Japanese)
Guarantee deposit for emergency hospital admission and operations (Only for affiliated hospitals)
Obtaining a signed consent form for an operation (contacting your family)
Arrangements for emergency evacuation to a local hospital or overseas
Arrangements for repatriation and local cremation of the remains
Please call the WellBe Alarm Center if you are ill or injured or need to consult about medical checkup, vaccination, medicine, hospitals, etc.:
If you are located in the district with resident medical support staff, one of our staff, who work in relays around the clock, will come to the hospital you are in to provide support, including medical interpretation, in time of emergency. (The attendant service for hospitalized persons is not included.)
If you are located in the district without resident medical support staff, we will dispatch our staff from the district with resident medical support staff depending on the severity of your illness or injury. (Actual transportation and accommodation costs for the dispatch shall be born by you.)
Refer you to an interpreter when you visit the hospital.
*This service is limited to cities with medical assistance services.
If you possess effective overseas travel insurance or local medical insurance serviceable by WellBe, we provide cashless service for illnesses/injuries confirmed to be under coverage.
When using our cashless service, you will not have to pay on the spot after receiving treatment, as we will both pay on your behalf and claim with your insurance company on your behalf.
* Limited to hospitals affiliated and/or in network with WellBe
* Conditions apply
If the hospital you are at is refusing to provide treatment until a deposit is paid, just contact our WellBe Alarm Center and we will ensure that you immediately begin receiving the care you need.
* Limited to hospitals affiliated and/or in network with WellBe.
* Conditions apply.
For those who are admitted due to severe illness or injury, we may submit a report of medical condition to your company accordingly in a timely manner.
* Please note that we need to obtain consent from the patient or the family member.
* Conditions apply.
If your employee dies abroad, we can provide the following arrangements:
We will guide you through the consultation in other hospitals (specialist hospital, etc) in local community.
In case there is time before an operation or in case you would like to seek opinion from Japanese doctors for a long-term treatment plan, we will introduce and arrange physician specialists in Japan to render a second opinion. (in the local country)
Inquiries concerning the service
Via telephonePlease contact our office near you.Global Network
Email FormVia e-mail